Careers

Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa.

For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment.

We’re looking for passionate, self-motivated, and creative team players who want to work hard and be rewarded. If this sounds like you, we’d like to hear from you.

What can MEEZA offer you?
  • MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.
  • MEEZA is one of the fastest growing technology companies in the Middle East which means an exciting and rewarding work environment for our employees.
  • MEEZA is playing a key role in the transformation of Qatar into a knowledge-based society which means our employees can make a real impact.
  • MEEZA is committed to developing our team; we provide opportunities to develop your skills, further your career and achieve your goals.
  • MEEZA is not just about hard work; the company remains true to its entrepreneurial roots and has a young and passionate team that is just as devoted to having fun as they are to delivering service excellence.
  • MEEZA offers market-leading benefits packages.
Important Steps to follow:
  • Kindly submit your applications only against those positions where your skills and expertise match our requirements.
  • Applications that are submitted without a Job Title (Position) in the subject cannot be processed.
Vacancies

The Alliances Manager is responsible for implementing the business interfaces between MEEZA and key selected partners. He will also be responsible for leading joint initiatives defining and ensuring the successful execution of solution opportunities and go-to-market programs with designated partners.

Responsibilities:

  • Work closely with the Chief Alliances Officer to define and implement channel and designated partner plans and next steps.
  • Develop and strengthen working relationships and trusted advisor status with key partners.
  • Understand partners’s challenges and business opportunities for MEEZA.
  • Execute MEEZA’s channel strategy and be held accountable for increasing the utilization rate of jointly developed programs.
  • Understand and learn about Alliance partner’s channel objectives and develop or leverage mutually beneficial channel programs.
  • Communicate proactively and articulate to management channel and market/client updates.
  • Recommend effective communication tactics to the Channel Communications and Marketing.
  • Participate in the Alliance team QBRs and help identify core partner conflict and opportunity issues and put together next step recommendations for how to move forward.
  • Understand and learn about partner’s channel programs/best practices and leverage in MEEZA.

Knowledge, Skills & Experience:

  • University degree or higher required with academic excellence, preferably in Business, Marketing or Economics.
  • Understand and have the ability to articulate channel segmentation and the value they bring to the sales process.
  • Previous experience creating and launching a channel program is valued.
  • 10+ years of relevant industry experience, preferably for a technology company.
  • Ability to understand complex discounting and pricing structures.
  • Works well in a matrix environment with both sales and non-sales departments.
  • Must have the ability to work effectively in a fast-changing, fast-paced and demanding environment.
  • Ability to influence and strong negotiation skills in getting buy-in from multiple stake-holders.
Apply for this position

Responsibilities:

  • Insightful and detailed input into business strategies, driving the translation of strategies into plans, budgets and financial & operational targets (P&L, KPIs, CapEx, B/S, Cash Flow & Working Capital)
  • Design a robust best practice Long Range Plan (“LRP”) and Annual Forecasting process (quarterly rolling forecast, Detailed Budget), with responsibility to drive business to deliver on forecasts set
  • Design and build accurate, insightful and timely management reporting
  • Provide recommended course of action during strategic review of PL, BS, Cash Flow and CAPEX through delivery of Month end performance review, Quarterly reporting, Planning cycles & LRP
  • Review & approve new pricing proposals/changes. Ensure service and product gross margins are per set guidelines through appropriate margin analysis
  • Management of treasury, long term financing, working capital & delivery of cash targets
  • Identify and drive cost and process efficiencies. Recommend, design and implement improved processes that increase returns
  • Own Capital Allocation of the Company including management of debt level and dividend policy
  • Lead Corporate Finance matters e.g. restructuring, M&A, due diligence
  • Lead special projects to deliver on all major Finance transformation projects. Identify strategic transformational projects and design and implement best practice wherever possible
  • Lead Finance BI process providing insights and recommendations to improve business performance. Enable team to be the compass for the business, owning demand management and cross company analytics

Knowledge, Skills & Experience:

Apply for this position

Responsibilities:

  • Overall accountability for the execution and compliance to ITIL service processes for the specific IT end-user computing operational functions (availability, capacity, service level, security, incident, problem, change, and asset management)
  • Performance evaluations, hiring, training and disciplinary responsibilities
  • Manage service delivery performance through SLAs and other key performance metrics
  • Ensure that industry best practices are incorporated into standard solutions delivered
  • Explore opportunities for maximizing unused or partially used IT hardware/software assets to achieve full efficiency
  • Backlog management to reduce the duration Incidents or Service Requests remain open
  • Lead, coach, and develop team members. Act as first point of contact for team members regarding day-to-day issues
  • Lead high priority issues during the day and after hours. Communicate with management until the issue is resolved
  • Train new joiners
  • Generate ongoing reports showing performance and tracking SLA`s
  • Suggest to management ways to improve the service delivered by the Workplace Services
  • Ensure that tickets are fully updated with the correct information before tickets are reassigned to different teams
  • Manage Shift rota and engineer rotation
  • Perform technical testing of technology solutions
  • Coach identified team members and develop them as potential successors for the role
  • Conduct resource planning and make sure that resources are utilised optimally; any issues to be highlighted to management
  • Ability to create, review and validate work instructions to share acquired knowledge with peers
  • To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, Service Management… etc)
  • To work and be measured against strict Service Level Agreements
  • Provide clients and users with clear, concise updates in relation to their Incidents and requests
  • Be available to support the onsite teams when required

Knowledge, Skills & Experience:

  • Minimum 5 years of experience as a supervisor of an end-user support team
  • Demonstrated project experience with large-scale end-user computing platforms, applications, automation and end user services implementations
  • Experience managing desktop support groups as well as hands on experience supporting end users
  • Knowledge of SLA, KPI’s
  • Strong hands on technical expertise with end-point hardware and software solutions (PC and MAC) (e.g. desktops, laptops, tablets, VDI and peripherals)
  • Strong customer service orientation
  • Working Knowledge of ITIL – Service Management
  • Excellent English written and verbal communication skills. Knowledge of Arabic is a plus
  • Bachelor’s degree in Information Services or similar
  • Proficient in network infrastructure components including hardware and security tools
  • Able to demonstrates ability to solve complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
  • An understanding of team dynamics and work well in a team, including what factors make a team work well and what can go wrong
  • An in-depth understanding of the security policies relating to Computer use
Apply for this position

The Legal Counsel will be responsible for handling a wide variety of commercial legal issues. In this regard, he/she shall provide legal advices to the company departments and draft and review all documents of legal nature. The Legal Counsel’s experience in Qatari commercial and corporate laws will enable him to identify any legal implications and risks in the transactions of the company. He/She shall be capable of managing documents from creation to completion and expect to supervise and coordinate with external legal advisors, whenever necessary.

Responsibilities:

  • Provide advise to the company departments on legal issues relating to Information Technology transactions such as Master Service Agreements, Service Level Agreements, Service Schedules, Software Licenses, Development Agreements, and any other elements of Information Technology-related transactions.
  • Advise all company departments on contract interpretation and implementation, corporate legal matters, corporate governance and other legal issues relating to the operations and business of the company.
  • Create, draft, develop, amend, review and negotiate all types of commercial agreements, contracts and documents of legal nature including IT Services Agreements .
  • Negotiate and follow-up with the outside parties (governmental authorities, clients, corporations) any legal issue relating to the business of the company.
  • Ensure protection and enforcement of intellectual property rights of the company.
  • Be able to manage compliance with laws and regulations and minimize legal risks.
  • Be able to assist and manage any litigation issues.

Knowledge, Skills & Experience:

  • Bachelor’s Degree or equivalent from an accredited law school.
  • 5 to 7 years of relevant legal experience in Qatar, 3 of which as an in-house Legal Counsel.
  • Prior experience in the GCC is a plus.
  • Must be adept in using MS Word, Excel and Outlook.
  • Excellent in reading, drafting and communicating clearly and plainly in both English and Arabic.
Apply for this position

The Senior Business Analyst confers with client’s users of the different centres/departments to identify document requirements, conduct research and provide advice on information systems strategy, policy, management and service delivery.

Responsibilities:

  • Interviewing business staff to develop understanding of their requirements and needs for new information systems or enhancing existing information systems
  • Conducting impact analysis of user requirements on existing information systems and current user processes
  • Building effective relationships with business units to develop a “joint” vision
  • Understanding the role of the system in the big picture and provides ideas and recommendations regarding the evolution of the system
  • Responding to questions and influences the client regarding current and potential system inputs, processes, and outputs
  • Developing detailed business user requirements, workflow procedures, data models, system documentation, user manuals and training material
  • Communicating business user requirements to Solution Design team
  • Participating in defining user acceptance testing (UAT) strategy and plan
  • Planning and conducting user training for the new information systems or the new enhancements
  • Reviewing and approving requested system changes
  • Developing business cases and cost-benefit analysis for implementing new systems, enhancements or services
  • Developing business cases and cost-benefit analysis for implementing new systems, enhancements or services
  • Providing effective Data analytical analysis and monitor quality of Data

Knowledge, Skills & Experience:

  • Bachelor’s degree in computer science, business administration or equivalent
  • Minimum of 4 years’ experience with business operations or systems development, or the equivalent combination of education and experience
  • High level of computer literacy with spreadsheets, word processing and database software and/or business systems (Word, Access, Excel, PowerPoint, MS Project, VISIO, VB, other graphic software).
  • Must have a detailed and analytical approach with hands-on experience with project management tools (e.g., Microsoft Project) and strong organizational skills
  • Be able to work independently as well as in a team
  • Experience in developing operational, maintenance, and testing procedures/scripts
  • Excellent interpersonal skills as well as written/oral communications skills in supporting client needs are essential
Apply for this position

The Client Service Manager is responsible for the successful on-going, day-to-day service management of named clients, ensuring relationship excellence and compliance to the agreed solution specifications, customer contract and service level agreement.

Responsibilities:

  • Actively participating in new solution design for existing clients
  • Reviewing service reports
  • Conducting service reviews
  • Managing the service budget for each client set in their cost model (working with the Commercial Finance Team)
  • Identifying and developing growth opportunities within each of your client accounts (and beyond where possible)
  • Participating in major incidents and being the clients main communications contact
  • Acting as a stakeholder in the transition phase of new services intended for your care
  • Participating in internal service improvement initiatives
  • Identifying, implementing and managing client service improvement initiatives (and also service recovery projects where applicable)
  • Managing of internal relationships
  • Supporting the external supplier management process for the good of your clients and MEEZA
  • Acting as an escalation point on your named accounts

The Client Service Manager must possess a unique blend of business/commercial savvy and technical awareness; strong communication and influencing skills, personal drive, tenacity, patience and motivation. He/She must be able to spend time in high-stress environments with demanding customers and work with them to deliver value and business aligned IT services. This role may carry the responsibility of training and mentoring other members of the Client Services Team. The successful candidate should be capable of training, assessing and guiding someone to show successful traits in Client Management.

Knowledge, Skills & Experience:

Minimum Requirements

  • University degree computer/technology and/or business administration related field AND substantial career experience with demonstrable success
  • Ideally 10+ years in technology services organisation, preferably external Managed Service Provider (serving complex IT outsource contracts in a multi-tenanted environment)
  • Ideally 5+ years as a service delivery/client manager in a Data Centre, IT Services, BPO organisation or Managed Service Provider
  • ITIL practitioner certification required (ITIL Expert preferred)
  • Project Management certification (Prince2 preferred)
  • Must have a full driving licence and be capable of attending client-site meetings independently
  • Demonstrated success in the delivery of complex IT solutions for enterprise clients in a multi-tenant organisation
  • Strong understanding of enterprise technologies including Data Centres, WAN/LAN networks, server technologies, applications and enterprise management systems
  • Experience of the client management lifecycle at director level and above is a distinct advantage
  • Comprehension of technology and process frameworks including LEAN/Six-Sigma, CMMI, TIA-942, Zachman and The Uptime Institute
  • Excellent negotiation and influencing skills and proven track record in strategic partner arrangements
  • Excellent written and verbal communication skills
  • Ability and drive to turnover documentation as quickly as possible e.g., meeting minutes, Executive reports etc
  • Proven ability to influence cross-functional teams without formal authority
  • Arabic speaking would be great help
Apply for this position

The Procurement Administrator is responsible for assisting the procurement team in category management activities, maintaining various system and paper records and providing general administrative support to the procurement department. He/She also supervises personnel and reviews contract requirements when soliciting goods and services from vendors.

Responsibilities:

  • Assist the procurement team in category management activities such as organising meetings, preparing tender documentation, auditing equipment, preparing reports and spreadsheets, etc..
  • Assist with LTC and GTC meeting preparation
  • Take minutes of meetings
  • Maintain records on MEEZA portal
  • Conduct yearly vendor evaluation
  • Update and maintain supplier and purchase order records within ERP
  • Oversee the ordering of material and supplies from vendors
  • Research, interview and negotiate with suppliers to obtain prices and specifications
  • Create purchase orders for the acquisition of material and perform related administrative tasks
  • Assist with the day-to-day running of procurement related purchase
  • Maintain contract database ensuring all contract information is accurate and up to date copies are held
  • Monitor contract expiry dates
  • Ensure procurement related documents, forms, policies and procedures are kept up to date and relevant
  • Process, follow up and ensure completion of daily business service requests

Knowledge, Skills & Experience:

  • Bachelor’s Degree in Business Administration.
  • Minimum 3 years’ experience in similar field and working in an administrative role
  • Excellent command in spoken and written English
  • Excellent administrative and organisational skills
  • Proficiency in computer applications especially in MS Office
  • Very good interpersonal and communication skills
Apply for this position